Policies

SCOPE AND APPLICATION

This Privacy Policy applies to persons who use our access channels such as mobile apps, website or call centre to request various Services provided by us. This Policy does not apply to information we collect from or about partner/alliance companies/firms, or any other persons who use the Chaalak Shakti platform.

This privacy policy sets out how Chaalak Shakti uses and protects the information given by you when you use our access channels. We, at Chaalak Shakti, respect your privacy and recognize the need to protect personally identifiable information such as name, address, and telephone number, you share with us. We would like to assure you that the aforesaid information will only be used in accordance with this privacy statement.

PERUSAL OF INFORMATION PROVIDED BY YOU

We require the information provided by you to understand your needs and provide you with the Services requested, and in particular for the following reasons:

  • Internal record keeping and performing internal operations including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems
  • Send or facilitate communication between you and other users of Services
  • Gain better understanding of your needs and to provide you enhanced level of service quality and experience
  • For sending promotional emails about special offers or for market research purposes. We may contact you by media such as email, phone or SMS
  • With the general public if you submit content in a public forum, such as comments, social media posts, or other features of our Services that are viewable by the general public

COOKIES

A cookie is a small file which asks permission to be placed on your electronic device’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. However, unless you register with us, it contains no personally identifiable information that would allow us to identify you. Cookies cannot be used to read data off of your hard drive and cannot retrieve information from any other cookies created by other websites. We use cookies in this manner to help us understand how visitors use our site, and to help us to improve our site.

We only use this information for statistical analysis purposes and then the data is removed from the system. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

ADEQUATE SECURITY AND CONFIDENTIALITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Chaalak Shakti will not sell or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by legal process or in the case of imminent physical harm to the user or others).

LINKS TO OTHER WEBSITES

Our website or access channels may contain links to other websites, apps or access channels of interest. However, once you have used these links to leave our access channel, you should note that we do not have any control over that other website, app or access channel. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites/apps and such sites/apps are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website/app in question.

This policy is subject to change from time to time. Updated version of the policy is always available on the company’s website as well as on other communication and service channels and platforms. We also endeavour to intimate changes to all our customers and registered users by way of electronic communication. You should also access our privacy policy regularly to ensure you understand our current policies.

YOUR PREROGATIVE

You may ask us to provide you the details of your personal information that we hold. We shall be happy to do so without any charge. You may also ask us to edit or erase any data we may hold about you by sending us an email at the email address provided at the end of this page/document.

CONTACT & LEGAL

If you have any questions about this Privacy Statement, please contact us by writing an email to [email protected]. Our regd. physical address is F-221 New Seemapuri, Delhi – 110095.

Chaalak Shakti (“Chaalak Shakti”) offers an array of products and services (“Services”) in a secure, reliable and responsible manner to the owners and workers of transport and logistics sector.

Before you go any further, please read these terms and conditions carefully which apply to all the services provided or offers made by Chaalak Shakti through any of the access channels, viz., mobile apps, website, call centre and other media either owned and run by Chaalak Shakti or its channel/alliance partners. If you do not agree with these terms and conditions and the privacy policy of Chaalak Shakti, do not use any service.

TERMS

“Services” means any of the products or services, whether paid or unpaid, or any offer that may be made at any time in future.

“User”, “you”, “driver” etc. means a person who signs up and registers on the website/mobile app or at the call centre and opts to use any of the services.

“We”, “us”, “our” etc. are references to Chaalak Shakti.

GENERAL CONDITIONS

  1. The below mentioned terms and conditions of use and the Privacy Policy constitute the entire agreement between the User and Chaalak Shakti with respect to access to and use of the website/app and the Services offered by Chaalak Shakti, superseding any prior written or oral agreements in relation to the same subject matter herein.
  2. These terms and conditions do not generate any partnership agreement, franchise or employment relationship between the user and Chaalak Shakti.
  3. If the use of the Service is restricted for you by virtue of age or jurisdiction or any other reason, you shall abide by such restriction.
  4. The user shall pay the price set by Chaalak Shakti for the services availed.
  5. You may be required to pay a charge for cancelling an order.
  6. Chaalak Shakti provides cash and online channels for payment. If you are unable to use online channel for any reason whatsoever whether due to the reasons at your or our end, you will be required to settle the payment as instructed.
  7. The user warrants that he/she shall not use any offensive or derogatory word on the access channels.
  8. All calls made to our call centre are recorded by us for quality and training purposes.
  9. Chaalak Shakti shall strive its best to serve you with utmost efficiency and sincerity, however, so far as legal right is concerned, Chaalak Shakti shall be entitled at any time without giving any reason or prior notice to terminate any order or service.
  10. Chaalak Shakti has no liability and will make no refund in the event of any delay, strike, force majeure or other causes beyond its control, and has no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
  11. During the course of every transaction and even otherwise, we send you several messages, both system generated and manually, through various means such as SMS, Whatsapp, Email, etc. in order to keep you informed and to assist in efficient delivery of Service. By accepting these terms, you give your consent to the receipt of such messages.
  12. Our technology or website contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright law or with prior permission in writing from the Chaalak Shakti.
  13. Through the website or mobile apps, the user might be able to link to other websites which are not under the control of Chaalak Shakti. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
  14. Every effort is made to keep the access channels up and running smoothly. However, Chaalak Shakti takes no responsibility for, and will not be liable for access channels being temporarily unavailable due to technical issues beyond our control.
  15. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our access channels or services. Chaalak Shakti’s liability in case of failure on account of service deficiency shall be limited to the maximum net revenue which Chaalak Shakti would have earned from the transaction and shall in no case extend to loss of profit to you or consequential losses.
  16. Chaalak Shakti will not be liable for any damages, compensation or consequential losses arising out of the use of the Chaalak Shakti’s services.
  17. Without prejudice to the above, Chaalak Shakti makes no representation or warranty that the services will meet your requirements or that the services will be uninterrupted, timely, or error-free. Chaalak Shakti provides these services on “best-efforts” basis.
  18. Chaalak Shakti shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at the website or in the mobile applications of Chaalak Shakti.

USER’S SERVICE PERUSAL

The user warrants that the information provided to Chaalak Shakti is accurate and complete. Chaalak Shakti is entitled at all times to verify the information that you have provided. You may only access the services using authorized means. Chaalak Shakti will not be responsible for any loss, damage or disruption of service due to error in data provided at the time of availing a service.

Any complaint or feedback should be communicated to us by way of email at care@ Chaalak Shakti.in within 7 days of availing the service. After this, we may not be able to deal with the issue. We endeavour to respond to every complaint or feedback within 24 hours.

REGISTRATION AND USE OF THE SYSTEM

When registering, the User agrees to provide accurate and complete information as requested. Chaalak Shakti is not obliged to supervise or control the accuracy of the information. Only those individuals who have full legal capacity are allowed to avail service. People who do not enjoy this capability, among them being under aged, should be assisted by their legal representatives. The user may not transfer in any way the user’s registration to a third party.

Chaalak Shakti further reserves the right to use all legal means possible and to identify its users, as well as to request, at any time, additional data and documents it considers appropriate in order to verify personal data informed by the user.

SANCTIONS

Chaalak Shakti may notify, suspend or terminate, temporarily or permanently, the account of any user at any time, and take legal actions if:

  1. the user violates any of the representations, warranties and obligations contained in these terms and conditions and any policies or rules, or
  2. the user uses deceptive or fraudulent practices, or
  3. Chaalak Shakti concludes, in its sole discretion, that the activities and attitudes have caused or may cause harm to others or Chaalak Shakti.

The user shall not be entitled to any indemnity or compensation for the cancellation or suspension of his/her account on the system.

INTELLECTUAL PROPERTY

Use of the service does not transmit any intellectual property rights between Chaalak Shakti and its users. Users agree not to steal and/or publish, without explicit consent of Chaalak Shakti, any material, screens or artwork presented by the applications/website/printed or other electronic material during the use of the services. All trademarks reproduced in this website which are not the property of, or licensed to, Chaalak Shakti are so acknowledged.  Unauthorized use of this website or any access channel may give rise to a claim for damages and/or be a criminal offence.

Chaalak Shakti’s logo, name, design, product names are the trademarks of the Chaalak Shakti or its associates.

LIABILITY / indemnity

Chaalak Shakti shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the customer arising out of the use of the services offered by Chaalak Shakti or due to the failure of Chaalak Shakti to provide services to the customer for any reason whatsoever including but not limited to the malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Chaalak Shakti or any person or any organization involved in the above mentioned systems.

The customer shall indemnify Chaalak Shakti, its associates, and each of their officers, directors, other users, employees, attorneys and agents from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Chaalak Shakti may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the services by the customer and shall pay such sums on demand.

DATA PROTECTION

Chaalak Shakti is hereby authorized to use the location based information provided by any of the telecommunication or technology companies when the customer uses the mobile phone to access Chaalak Shakti’s services.

DISCLAIMER

The information contained in this website/app is for general information purposes only. The information is provided by Chaalak Shakti and its users and partners. While we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance which user places on such information is therefore strictly at user’s own risk.

JURISDICTION & APPLICABLE LAWS

If any of the terms is found or held or rendered to be invalid for any reasons, only those terms shall be affected and the rest of the terms and conditions shall remain in force.

Any notice required to be served will be deemed served if a general notice is posted on any of the service channels or platforms of Chaalak Shakti or an email or SMS is sent generally or separately to you.

The user’s use of this website/app or any access channels and any dispute arising out of such use is subject to the laws of India. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by Chaalak Shakti or the agreement or arrangement between Chaalak Shakti and the customer.

Chaalak Shakti’s regd. physical address is F-221 New Seemapuri, Delhi – 110095.